Privacy Policy — ck444 l

1 Data We Collect

ck444 l collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use our services, and in limited cases from trusted third-party verification partners. Below is a complete description of the categories of personal data we process.

1.1 Registration & Account Data

When you create a ck444 l account, we collect the following information that you provide directly:

• Your full legal name as it appears on your government-issued identification document.
• A valid email address that you own and actively use.
• Your Bangladesh mobile number, used for SMS OTP verification and account security alerts.
• Your date of birth, collected to verify that you meet the 18+ age requirement.
• Your residential address in Bangladesh.
• A username and hashed password of your choosing.

1.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and process withdrawals above ৳5,000 per day, we collect:

• Scanned copies or photographs of your Bangladesh National Identity Card (NID), Smart Card, or valid Passport.
• A selfie photograph for liveness verification, where required.
• Any supplementary documentation requested to clarify the source of funds for large transactions.

1.3 Financial & Transaction Data

We record all financial interactions with the ck444 l platform, including:

• Deposit amounts, timestamps, and payment method identifiers (e.g., bKash wallet number, Nagad account reference, bank account last four digits).
• Withdrawal requests, amounts, processing times, and destination payment method references.
• Bonus credit allocations, wagering activity records, and cashback calculations.
• Full transaction history across all ck444 l products — casino games, sports betting, live dealer, and crash games.

We do not store full card numbers or mobile banking PINs. Payment credentials are tokenised by the respective payment provider and are never held in plain text on ck444 l servers.

1.4 Technical & Device Data

When you access ck444 l via a web browser or mobile device, we automatically collect certain technical data:

• IP address and approximate geographic location (city/region level).
• Device type, operating system version, and browser type and version.
• Session start and end times, pages visited, and features used within the platform.
• Referral source (how you arrived at ck444 l, e.g., direct URL, search engine, or internal navigation).

1.5 Responsible Gaming Data

Where you interact with ck444 l's responsible gaming tools — including deposit limits, session time limits, loss limits, time-out requests, and self-exclusion — we record those preferences and apply them across your account. This data is treated with the highest level of sensitivity and is not used for any marketing purpose.

2 How We Use Your Data

ck444 l processes your personal data only for clearly defined purposes. Every processing activity is grounded in one of the following lawful bases: contractual necessity (to deliver our services to you), legal obligation (to comply with applicable law), legitimate interest (to protect our platform and other players), or your explicit consent (where required).

ck444 l does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review. Our fraud detection and responsible gaming monitoring systems flag accounts for human review — they do not take autonomous account-closure actions without the involvement of our compliance team.

Marketing Communications

If you have opted in to receiving promotional communications from ck444 l, we may send you emails or SMS messages relating to new game launches, seasonal promotions (such as BPL cricket betting offers, Eid bonuses, or Pohela Boishakh promotions), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting our support team or using the unsubscribe mechanism included in every promotional message. Withdrawal of consent to marketing does not affect the lawfulness of any prior processing or your ability to continue using the ck444 l platform.

3 Data Sharing & Third Parties

We share your personal data with the following categories of trusted third-party service providers and partners:

Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment information with your chosen payment provider. Supported providers include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each provider operates under its own privacy policy and data protection standards. ck444 l is not responsible for the data practices of third-party payment processors once data has been transmitted to them for transaction processing.

Game Technology Providers

Casino games and live dealer products on ck444 l are powered by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account session token and game-play data to deliver game functionality, record outcomes, and calculate payouts. They do not receive your full name, NID, or payment credentials.

Identity Verification Services

For KYC document verification, we work with regulated identity verification partners who process your NID or passport data to confirm your identity and age. These partners are bound by strict data processing agreements and may not use your information for any purpose beyond the specific verification service they provide to ck444 l.

Legal & Regulatory Authorities

ck444 l may be required by applicable law, court order, or the lawful request of a competent government or regulatory authority to disclose certain player data. In such cases, we will disclose only the minimum data required to comply with the legal obligation and, where permitted by law, will notify the affected player of such a request.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ck444 l's business assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via their registered email address before any such transfer takes effect and will ensure that the receiving entity is bound by data protection obligations at least equivalent to those set out in this Privacy Policy.

4 Cookies & Tracking Technologies

ck444 l uses cookies and similar tracking technologies on its website to ensure core platform functionality, improve user experience, and gather aggregate analytics about platform usage. A cookie is a small text file stored on your device by your web browser when you visit a website.

Types of Cookies We Use

ck444 l does not use third-party advertising cookies or cross-site tracking pixels for behavioural advertising purposes. You may configure your browser settings to block or delete cookies at any time. Please note that disabling essential cookies will impair your ability to log in and use the ck444 l platform.

5 Data Retention & Storage

ck444 l retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data — retained for the full duration of your account relationship with ck444 l plus a post-closure period of 5 years, to comply with anti-money-laundering record-keeping requirements.
• KYC and identity verification documents — retained for 5 years from the date of account closure or the date of the most recent transaction, whichever is later.
• Transaction records — retained for 5 years from the date of each transaction, consistent with financial record-keeping obligations.
• Customer support communications — retained for 2 years from the date of the most recent communication in a support thread.
• Marketing consent records — retained until you withdraw consent, plus 1 year following withdrawal to evidence the prior consent.
• Technical and device log data — retained for 12 months from the date of collection, then anonymised for aggregate analytics.

All ck444 l player data is stored on servers that apply encryption at rest and in transit. Where data is processed by third-party service providers, we require those providers to implement data security standards equivalent to our own through contractual data processing agreements.

At the end of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any individual player. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

6 Your Privacy Rights

As a ck444 l player, you have the following rights over your personal data. These rights may be subject to certain legal limitations — for example, we cannot delete transaction records that we are legally required to retain — but we will always explain any limitation clearly when responding to your request.

• Right of Access — You may request a copy of all personal data that ck444 l holds about you. We will provide this within 5 business days of receiving a verified request.
• Right to Rectification — If any personal data held about you is inaccurate or incomplete, you may request that we correct or complete it. Minor corrections (e.g., email address updates) can be made directly within your ck444 l account settings.
• Right to Erasure ("Right to be Forgotten") — You may request deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Requests for erasure will be assessed on a case-by-case basis and may be declined where retention is required by law.
• Right to Restriction of Processing — In certain circumstances (e.g., where you contest the accuracy of your data), you may request that we restrict our processing of your data while the matter is investigated.
• Right to Data Portability — You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object — You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests, though we may override that objection where our interests or legal obligations prevail.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team via in-platform live chat or by emailing [email protected] (plain text — not a clickable link). We will verify your identity before processing any data rights request to protect against unauthorised access to another player's data. All requests are handled in Bangladesh Standard Time (BST, UTC+6) and resolved within 5 business days.

7 Data Security Measures

ck444 l applies a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security practices include:

• TLS/SSL encryption on all data transmitted between your device and ck444 l's servers, ensuring that your login sessions, payment transactions, and personal data cannot be intercepted in transit.
• Encryption at rest for all sensitive data fields stored in our databases, including passwords (stored as salted cryptographic hashes, never in plain text), KYC document images, and payment method references.
• Access controls restricting internal access to player personal data on a strict need-to-know basis. Customer support agents have access only to the minimum data required to resolve your query.
• Multi-factor authentication (MFA) enforced for all ck444 l staff accounts with access to production systems and player data.
• Regular security assessments including penetration testing and vulnerability scanning of our platform infrastructure.
• Incident response procedures to detect, contain, and notify affected players of any data security breach within a reasonable timeframe.

Despite our best efforts, no internet-based service can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, ck444 l will notify affected players without undue delay via their registered email address, and will take all reasonable steps to contain and remediate the incident.

Your Role in Keeping Your Data Secure

You play an important role in keeping your ck444 l account secure. We recommend the following best practices:

• Use a strong, unique password for your ck444 l account that you do not use on any other website or app.
• Enable two-factor authentication (2FA) via SMS OTP or an authenticator app.
• Never share your password, OTP codes, or account credentials with anyone — including people claiming to be ck444 l staff.
• Log out of your account when using a shared or public device.
• Report any suspected unauthorised access to your account to our support team immediately.

8 Contact & Privacy Queries

If you have any question, concern, or complaint regarding the way ck444 l handles your personal data, or if you wish to exercise any of your privacy rights described in Section 6, please contact our dedicated privacy support team using the details below.

Primary Contact Method

The fastest way to raise a privacy matter is via our 24/7 in-platform live chat, available to all registered ck444 l players. Support agents are available every hour of every day, operating in Bangladesh Standard Time (BST, UTC+6), and privacy-related queries are escalated to our data team within 2 hours of receipt.

Email Contact

For formal data subject access requests, erasure requests, or written complaints regarding our data practices, please email us at: [email protected] — note that this address is displayed as plain text and is not a clickable link. Please include your registered username and a brief description of your query so that we can route your request to the correct team member without delay.

Response Times

We aim to acknowledge all privacy queries within 24 hours and to resolve them fully within 5 business days. For complex data subject access requests requiring retrieval of historical records, the resolution period may extend to 10 business days. We will keep you informed of progress throughout.

Changes to This Privacy Policy

ck444 l reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, or applicable legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision. Where we make a material change to the way we process your personal data, we will notify you via the email address registered to your account before the change takes effect. Your continued use of the ck444 l platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms.